Frequently Asked Questions (FAQs)
General Questions
Our FAQ section makes finding answers easy! We’ve put together clear and simple responses to common questions about Danesh Exchange. Whether you’re curious about regulations or how our services work, we believe in trust and transparency to help you feel informed and confident.
1. How do I place an order for foreign currency online?
Ordering foreign currency from Danesh Exchange is fast and hassle-free! Simply:
✔ Select the currency and amount you need.
✔ Choose pickup from 3,000+ Australia Post locations or home delivery.
✔ Complete secure payment and receive your cash within 2-3 business days.
2. What currencies do you offer?
We exchange 60+ global currencies, including USD, EUR, GBP, JPY, CAD, SGD, and more—all at the best exchange rates in Australia.
3. What is the minimum and maximum amount I can buy?
✔ Minimum purchase: $50 AUD
✔ Maximum purchase: $7,000 AUD per transaction
Need a larger amount? Contact our customer support for assistance.
4. Can I add multiple currencies to one order?
Yes, you can include multiple currencies in a single order. Simply select the first currency and click “Buy.” This will take you to the cart, where you can add additional currencies before completing your purchase.
5. Can I request specific currency denominations?
Yes! When placing your order, you can request specific banknote denominations for your currency. We will do our best to accommodate your preferences based on availability.
6. Where can I pick up my foreign currency in Australia?
✔ Nationwide Pickup: Choose from 3,000+ Australia Post locations across Australia.
✔ Melbourne Pickup: If you’re based in South East Melbourne, you can collect your order directly from our Dandenong store.
Find the nearest pick up locations
Dandenong Store operating hours
7. How long does delivery take?
We use Australia post’s premium service.
✔ Home delivery: 2-3 business days
✔ Pickup orders: Ready within 2-3 business days
8. What payment methods do you accept?
Danesh Exchange provides multiple secure payment options, including:
Bank transfer – Pay using BSB and account number
Email PayID – Pay using our email ID for Instant and verified transfers
Debit cards – Instant and convenient card payments
9. Are there any hidden fees or commissions?
No! Danesh Exchange guarantees zero commission fees and no hidden charges, ensuring you get the best currency exchange rates in Australia.
10. Can I track my foreign currency order?
Yes! As soon as your order is processed, you’ll receive a tracking number via email/SMS, allowing you to monitor delivery.
11. Is online currency exchange secure?
✔ Yes! We use bank-grade encryption and secure payment processing to protect every transaction.
✔ Strict financial regulations compliance ensure safe, hassle-free foreign currency exchange.
12. Do you offer travel money cards?
No, we specialize in foreign cash exchange, perfect for travelers who prefer physical currency over prepaid travel cards.
13. What if I need to cancel or change my order?
✔ Contact our customer support immediately to check cancellation or modification options.
13. Is my money safe with Danesh Exchange?
Yes, your money is safe with us. Danesh Exchange is a regulated entity, operating under strict financial guidelines to ensure security and compliance. We are registered with ASIC and AUSTRAC, ensuring transparency and adherence to financial regulations.