These Terms and Conditions (“Terms”) form a legal agreement between Dandy Investment Group Pty Ltd trading as “Danesh Exchange”  ABN: 33 168 434 133 (“we”, “our” or “us”) and users of our website (“Site”) and customers who use the Danesh Exchange online foreign currency exchange services (our Services”) (“you”, “your”).

Please read these Terms carefully. Your use of our Site or use of our Services, indicates that you have read, accept, and agree to be bound by these Terms.

1. Definitions

“Danesh Exchange” (“we”, “our”, “us”) means the online foreign currency exchange business providing currency exchange services to customers (“you, “your”);

“Online Foreign Currency Exchange Services” (our “Services”) means the services offered by us, enabling you to covert one currency to another through an online platform. These services involve the buying and selling of foreign currencies at prevailing exchange rates;

“Exchange Rate” means the rate at which one currency is converted into another currency. It represents the value or price of one currency in relation to another currency and is determined by various factors, including market conditions and economic factors;

“Currency Pair” means a set of two currencies involved in a foreign exchange transaction. It consists of a base currency and a quote currency, representing the amount of quote currency required to purchase one unit of the base currency;

“Buy Rate” means the exchange rate at which we buy a particular currency from customers who wish to sell that currency and acquire a different currency;

“Sell Rate” means the exchange rate at which we sell a particular currency to customers who wish to purchase that currency by exchanging a different currency;

“Spread” means the difference between the buy rate and sell rate offered by us. It represents our profit margin and covers operational costs and potential market risks associated with foreign currency exchange;

“Transaction” means a specific foreign currency exchange transaction initiated by you through our online platform, involving the conversion of one currency to another at the prevailing exchange rate;

“Account” means a registered user account created by a customer on our online platform, allowing access to the foreign currency exchange services, transaction history, and other relevant features;

“Payment Method” means the available methods provided by us for customers to deposit funds into their account or withdraw funds resulting from foreign currency exchange transactions. These methods may include bank transfers, credit/debit cards or other electronic payment options;

“Know Your Customer” (KYC) means the process of verifying the identity of customers in accordance with legal and regulatory requirements. It involves collecting and verifying personal information and supporting documentation to ensure compliance with anti-money laundering and counter-terrorism financing regulations;

“Anti-Money Laundering/Counter-Terrorism Financing” (AML/CFT) means the set of laws, regulations, and procedures that we comply with to prevent money laundering and terrorist financing activities. These measures include customer due diligence, transaction monitoring, and reporting suspicious activities to the appropriate authorities”;

“Business Day” means a day that is not a Saturday, Sunday, or a bank holiday in Victoria;

 2. Description of Services

Danesh Exchange provides currency exchange services and allows allows customers to access and buy different currencies online and choose to pick it up in store or from over 3000 Australia Post stores or have it delivered to their door.

3. Changes to Terms

We may revise and update these Terms at any time at our discretion. All changes are effective immediately when we post them. Your continued used of the Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time so that you are aware of any changes. We do not undertake to keep our Site up-to-date and we are not liable if any content is inaccurate or out-of-date.

4.  Privacy Policy

Our Privacy Policy explains how we collect, use, and disclose your information. By using the Services, you acknowledge that you have read, understood, and agree to the terms of our Privacy Policy. We may use information in accordance with our Privacy Policy.

5.  License to use our Site

We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable license to use our Site in accordance with these Terms. All other uses are prohibited without prior written consent.

6. Prohibited Conduct

You must not do or attempt to do anything that is unlawful, prohibited by any laws applicable to our Site or our Services, which we would consider inappropriate, or which might bring us or our Site or Services into disrepute, including without limitation:

  1. anything illegal such as breaching money laundering and anti-terrorism legislation;
  2. providing us with misleading information;
  3. using the Service for a prohibited purpose
  4. anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
  5. using our Site to defame, harass, threaten, menace or offend any person;
  6. interfering with any user using our Site;
  7. tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
  8. using our Site to send unsolicited email messages; or
  9. facilitating or assisting a third party to do any of the above acts.

7. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

8. Discontinuance

We may, at any time and without notice to you, discontinue our Site, in whole or in part.  We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion

9. Warranties and Disclaimers

To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:

  1. they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
  2. access will be uninterrupted, error-free, or free from viruses; or
  3. our Site will be secure.

You read, use, and act on our Site and the Content at your own risk.

10. Use of the Service

The Service is only available to individuals aged 18 years or over who reside in Australia and access the Service from Australia via the Website. The Service may be used to purchase Online Foreign Currency for holiday or business travel only and not for speculative, investment or any other purposes. We may, in our sole discretion, refuse to provide the Service to any person for any reason. We will not be liable for any cost, loss or damage incurred by you if we refuse to provide the Service to you.

11. Placing an Order

To place an order, you must follow the instructions on the ordering pages of the Website. You can correct errors on your order up to the point at which you click on the “Submit Order” button on the “Review” Once you have entered the ordering screen you must complete your order before your session times out otherwise you will have to restart the order process.

You must provide the requested information for us to process your order. We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. We will use various procedures to authenticate each transaction. By placing an order, you confirm that the details contained in the order are correct in all respects.

You should place and pay for your order at least 2 Business in advance of your expected collection date.

Please allow for an extra Business Day if you order after 1:30pm (Australian Eastern Standard Time).

12. Order Limits

All online orders for Online Foreign Currency are subject to:

  • A minimum order value of AUD 1.00 (or foreign currency equivalent) per currency;
  • An aggregate maximum order value (within a 24 hour period) of AUD7,000.00 (or foreign currency equivalent) per order; and
  • Limits are subject to change from time to time at our sole discretion. You may request an increased limit.
  • Currency availability may be subject to monetary limits, currency exchange and country restrictions in addition to the limits set out in above

13. Order Confirmation

    After you click on the “Submit Order” button on the “Review” page, you place your order with us and we receive your order, and the system will display a confirmation page setting out the details of your order.

  • You cannot change any order you place with us.
  • We may, at our sole discretion, accept or reject any order we receive.
  • If we receive your order, you offer to acquire the Service under these terms and conditions sought in your order at the time or we have received your payment for your order and you have satisfied our anti-money laundering requirements, and which offer we may in our discretion accept by sending you a confirmation email relating to your order. 
  • The title to any Online Foreign Currency you have purchased will transfer to you immediately upon dispatch by us of a confirmation email confirming your order.
  • We will hold any Online Foreign Currency you have ordered as bailee until you collect your order. You accept that where we do not stock the Online Foreign Currency at the time your order is accepted, you authorise us as your agent to procure it for you and hold it until collected by you.

14. Third Party Rights

    When you place an order for Online Foreign Currency via the Service and we receive your payment for the order and accept your offer to enter the contract for the Service, we are entering a contract with you personally. Nothing in these terms will confer any benefit on any third party or any right to enforce these terms, on any third party.

    15. Accuracy and Timeliness of Information

      We endeavour to ensure that all the information and exchange rates on our Site are accurate, however occasionally changes and errors occur, and we reserve the right to correct prices and other details in such circumstances.

      16. Payment

        1. For orders paid for by credit card or debit card, your card will be debited with the relevant amount once you press “Submit Order” on the “Review” To protect you against fraud we require the card used to pay for an order to be presented at the time of collection.
        2. The cardholder of the card and the person placing and collecting the order must be the same person. You must ensure that the card is registered in your name and your account has sufficient funds available to cover your order and any applicable fees. Third party credit or debit card payments are not allowed.
        3. Orders cannot be paid for by Prepaid Cards, VCARD or VIRTUALMC (or any other virtual card or virtual card number). We only accept payment by a physical credit or debit card that can be presented in person at the time of collection. The physical credit or debit card must display the name of the customer as it appears on the order.
        4. Payments via Bank Transfer must be made from the account of the person obtaining the Service and submitting the order on the Website and not from a third-party bank account.
        5. Payments via Poli Pay must be made from the account of the person obtaining the Service and submitting the order on the Website and not from a third-party bank account.
        6. You must use a bank account with sufficient funds available to cover your order and any applicable fees.

        17. Currencies and Denominations

          • The Service is only available for the currencies listed from time to time on the ordering pages of the Website. These currencies are subject to change from time to time at Danesh Exchange’s sole discretion.
          • You can select your preferred currency denominations on the Website depending on stock availability. The amount of currency ordered will be rounded to the nearest banknote denomination for the relevant currency as determined by Danesh Exchange.

          18. Exchange Rates

            The exchange rates quoted on the Website are subject to change. We will use the exchange rate at the time we receive your order. The exchange rate applicable to your transaction is the rate set out in your confirmation email.

            19. Fees and Charges

            1. Total Amount: The total sum payable by you for your order will be shown on the “Confirmation”
            2. Commission: If you use the Service via this Website to purchase Online Foreign Currency, you will not be charged a commission.
            3. Variation: We reserve the right to change any fee or commission set out in this clause or add a new fee or commission at any time.

            20. Order Cancellation

            1. You may not reverse or “cancel” an order for Online Foreign Currency once you have made payment for your order.
            2. If you wish to reverse your Online Foreign Currency transaction, you will need to send an reply to the email to sell your Online Foreign Currency to Danesh Exchange at Danesh Exchange’s applicable buy rate of the day which  may be more or less favourable than the rate at which you originally purchased the Online Foreign Currency. Any commission or GST that you paid on the original order will not be refunded.

            21. Uncollected Orders

            Should you fail to collect your order from the Collection Location within 72 hours after your nominated collection date (including by failing to satisfy our requirements under clause 8), your order will be marked as “Uncollected” and we will contact you to arrange an alternative collection date. In the event that we are unable to contact you within 90 days of the date that our contract was formed and you have not collected, cancelled or proceeded to reverse your transaction (as applicable) in accordance with these terms and conditions then the funds held by us at that time will be treated as unclaimed moneys.

            The provisions of this clause do not affect your statutory rights.

            22. Personal Information and Security

            We use secure server software to make our Internet transactions secure. You should review our Privacy Policy to find out how we may use and disclose your personal information. You agree that all information provided by you is true and correct, that any material information will not be withheld and you will provide us with any additional information that may be required by us.

            All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment your order will not be accepted.

            23. Sanctions

            The Financial Transaction Reports Act 1988 (Cth) (FTRA) is an Australian law that aims to combat money laundering and terrorism financing activities. It requires certain entities to report certain financial transactions to the regulatory authority, which is the Australian Transactions Reports and Analysis Centre (AUSTRAC). Under FTRA, we are prohibited from dealing with sanctioned individuals or entities. According to Section 4 of the FTRA, a sanctioned person refers to an individual, entity, or country that is subject to economic or financial sanctions imposed under Australian law. If it appears that you are a sanctioned person or are acting on behalf of a sanctioned person or entity, we may be required to suspend or stop providing the Service to you. We may also be required to freeze any transactions with you and freeze any assets of yours which we hold.

            In addition, Danesh Exchange does not accept identification from certain countries due to various local and international sanction regulations affecting those countries.

            These processes may cause a substantial delay in providing the Service to you or may prevent us from providing the Service to you.

            24. Limitation of Liability

            Our Services may come with guarantees that cannot be excluded under Australian Consumer Law. “Australian Consumer Law” means the uniform consumer protection law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the CCA).

            To the maximum extent permitted by law (including the CCA) we exclude all liability whatsoever to you or any other person (whether in contract tort or otherwise) for any loss (whether direct, indirect, consequential) including death or personal injury or damage of any kind that may be suffered as a result of any act or omission whether negligent or otherwise by or on behalf of us in connection with the Services or any other matter or thing relating to these Terms. This clause does not limit or exclude your rights under the CCA.

            Where the law implies a warranty into these Terms which may not lawfully be excluded (in particular warranties under the CCA) our liability for breach of such a warranty will be limited to either supplying the Services again or payment of the cost of having the services supplied again.

            25. Indemnification

            To the maximum extent permitted by law, you must indemnify us (our directors, officers, subsidiaries, employees, contractors, and agents) and hold us harmless, against any liability suffered or incurred by a third-party arising from or in connection with your use of our Services or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any liability before enforcing a right of indemnity under these Terms.

            26.  Intellectual Property

            Unless otherwise indicated, we own or licence all rights, title, and interest (including intellectual property rights) in our Site and all content. You use of our Site and you use of and access to any content does not grant or transfer to you any rights, title, or interest in relation to our Site or the content. You must not:

            1. copy or use, in whole or in part, any content;
            2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate any content to any third party; or
            3. breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the content, causing any of the content to be framed or embedded in another website or platform, or creating derivative works from the content.

            27.  Severability

            If a provision of these Terms is held to be void, invalid, illegal, or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

            28.  Interpretation

            The headings used are for convenience only and shall not be deemed to define, limit, or construe the contents of any provision of these Terms. The meanings given to terms defined herein will be equally applicable to both the singular and plural forms of such terms. Whenever the context may require, any pronoun includes the corresponding masculine, feminine and neuter forms.

            29. Entire Agreement

            These Terms and any policies posted by us on our Site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
            Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.

            30. Governing Law

            Your use of our Services or our Site and these Terms are governed by the laws of Victoria Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Victoria Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

            Our Site may be accessed throughout Australia and overseas.  We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia.  If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

            For any questions and notices, please contact us at:

            Email: [email protected]

            Last update: [28-05-2023]